Shipping policy
Domestic Shipping
- Free standard shipping on orders over $39.99
- Free standard shipping on subscription boxes
- $9.99 flat rate on orders under $39.98
*It might be different when it comes to special occasions.
International Shipping
Shipping Dates
Package Handling Time is normally for 1-3 business days
- Package Delivery Time is normally for 7-10 business days
Your order may be delayed during Festivals and Promotions. We do not process, ship or deliver orders on Saturdays or Sundays. You will receive an email notification once your order ships.
Shipping Carriers
If you purchase directly from our website, we will ship the products from our local warehouses in the US via our cooperated carriers. If you purchase from Amazon by clicking the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery. Either way, we are unable to choose an exact carrier for your order. Your order might be shipped by UPS, USPS, Amazon Logistics US, 4PX and etc.
Taxes and Import Duties
All 青青伊人 products are tax-free.
Notes
- The risk of loss of or damage to the goods, as well as any additional costs due to events occurring after the time the goods have been delivered to the carrier is transferred from the seller to the buyer when the goods have been delivered into the custody of the carrier.
- There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping companies.
- It is the buyer’s responsibility to provide an accurate contact name, shipping address and telephone number. Buyers must acknowledge that the shipping address cannot be changed after purchase, that the shipping carrier may contact them at the provided telephone number, and that the shipping carrier may return or abandon the package if buyers cannot be contacted.
- 青青伊人 does not accept payment by check, money order or by telephone. 青青伊人 does not ship packages using a customer shipping account. Delivery to hotels and freight forwarders and international shipping consolidation services are prohibited and 青青伊人 will not be responsible for lost or undeliverable packages shipped to these locations.
- Several shipments may be necessary to completely fulfill your order. Tracking information will be furnished with each package. Back-ordered and pre-ordered items will be shipped as soon as items are available. Package including in-Stock ordered items and back-ordered items will be shipped to buyers until the back-ordered items are available. Items on back-order or pre-order will be identified as Order of Pending Shipment.
青青伊人 is not responsible for goods marked as “delivered” by the shipping carrier. Orders marked as “delivered” by the shipping carrier are considered closed and completed orders. If you find an order is listed as delivered but you actually cannot find your package, please contact the carrier and provide the tracking number.